Everyone spend their last few days in Australia having "stress-free" happy time with friends, making the most from the limited time left in Australia. And as for me, the last few weeks was a nightmare, and sending money home in AUD proved to be a much more harder task than I think it would be. No thanks to all the "help" I got from Commonwealth Bank!
It all started three weeks ago when my mum said "hey it's time to send your money back". So I went into the bank telling the Comm Bank people "I want to make an IMT to Malaysia and I want it in AUD".
Few days later, I got an email from Comm Bank telling me that my mum's foreign account in Malaysia with CIMB Bank is INVALID and the money has been bounced. How can it be invalid when my parents have been sending me and my sister money from that account for the past 10 years!
So after some "brilliant investigation job" done by my mum, we found out Comm Bank's corresponding bank in Malaysia (Maybank) had took a very smart step by converting ALL MY MONEY into RM!! STUPID cheaters trying to earn money from foreign exchange!!
So back into the bank again with a major question, "why is my money in fucking RM when I wanted it in AUD?" of course the money will be bounced because an AUD account will not accept RM! After a series of complaints, corrections was done, and they even verbally promised me that the FULL AMOUNT in AUD will be safely in my mum's account ASAP.
A few days have passed by and still no news from mum that she had received any money. So back again calling up Comm Bank asking about the whereabouts of my money. Comm Bank had the nerve to tell me that the money has been send to my mum's foreign account and the money is now with the CIMB bank's corresponding bank (ANZ) in Australia, waiting for further instructions to send the AUD back to my mum's account. Another round of investigation is done from the Malaysian side and the money is apparently still in Maybank. FMF! Comm Bank have the nerve to tell me a different story summore!
And today, Comm Bank came back to me telling me that I only have two options at this point of time:
1. take the money in RM
2. convert it to AUD and I might lose money on the forex. FMF I have already lose money the moment those ninkampuks convert my money to RM at the very beginning. Summore have the nerve to ask me to convert again and let them earn more! Idiots!
And they have the nerve to tell me that I did not say I want my money in AUD initially. If that's the case why layan my first complain and tell me everything is do-able!
Until now... my money is still no where to be seen. :'(
Will update soon once I lodge my complaint with the Financial Ombudsman, ASIC and APRA!
Commonwealth Bank, The Bank that Gives You Shit.
Labels: Brisbane, Commonwealth Bank